Can you read people? Harvard Business School does not teach reading people!
Posted January 7, 2010on:
It is difficult to read people. Isn’t it? Also, it is not taught in schools!
How can we read people?
There is no magic five steps or ten steps mantra. However, Mark Mc Cormack suggests basic seven steps:
1. Listen Aggressively: Listen not only what some one is saying but ‘how’ is he or she saying it.
2. Observe Aggressively
3. Talk Less: Every one should be talking less and observing more. Ask questions and don’t begin to answer them yourself.
4. Take a second look at first impression: Muhammad Ali Boxer once told McCormack: “I am more famous than Jesus Christ”. This seems wrong at first listening but if numbers are compared, Muhammad Ali was liked not only by various Christians but Muslims and other religious communities too. This statement, though strange, may sound true when second look is taken!
5. Take time to use what you have learned
If you are about to make a phone call, pause and think for a while what kind of response you need from other person. From what you know about the other person, how can you get the response you need?
6. Be discreet: Let people learn about you from some one else.
7. Be detached: Don’t go for heated response. Don’t react, rather act!. Use what you have learnt.
If you don’t react, you will never ‘overreact’. You will be a ‘controller’ rather than a controllee.
Now you can suggest any book you like and ideas from the book, simply by sending an email to firstname.lastname@example.org
Share your thoughts!